decision-making

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Harness the Visual Bow tie to Better Communicate Risks and Controls

It’s no secret among those who know me well that I’m a visual person. Like many others of the same disposition, I learn concepts the best through any sort of picture, diagram, or some other type of visual aid. Therefore, I was naturally intrigued by a 2022 Risk Awareness Week session by Graeme Keith entitled…
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Does the Southwest Meltdown Prove ERM Haters Correct?

Most of the time, flight delays and cancellations are just an inconvenience for a small number of people. That cannot be said about the recent “meltdown” of Southwest Airlines’ operations over the Christmas 2022 holiday. While the intense winter weather gripping the U.S. affected all airlines, the impact to Southwest was especially severe with close…
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The Three Lines Model – 3 Reasons Why I Don’t Like It

Everyone likes a clear-cut template that offers an easy way to create or manage something…I mean what’s not to like about a step-by-step process for accomplishing what you want? Sometimes this can work without any issues, such as the case with the Project Management Book of Knowledge (PMBOK), ISO 9001 standard, or a new cooking…
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What Does an Ideal Strategic Planning Process Look Like?

The most recent quarterly issue of Carrier Management, a journal for helping property & casualty insurance executives better understand trends and challenges facing their industry, featured one of my articles on the strategic planning process. Like my other articles appearing in this journal, the following subject-matter is relevant to companies in any industry. While strategy…
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3 Underlying Components to Building a Successful Strategic Plan

Today’s business environment is nothing like I’ve seen at any other time in my life. Based on the various commentary out there, I suspect you can say the same. This turmoil is precisely why a proactive strategic plan is so crucial. This is also why I’m taken aback to know that many companies either have…
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scarcity mindset

How Scarcity Mindset Can Cripple Your Company’s Future

I don’t think it’s an understatement or cliché to say that the uncertainty gripping today’s business environment and overall economy is thick enough to cut with a knife. With inflation still stubbornly high and the odds of a recession increasing dramatically in recent months, companies are once again considering how to best navigate choppy waters.…
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Asking Unbiased Risk Assessment Questions

Originally coined by the U.S. Army War College in the early ‘90s, the acronym VUCA, short for volatile, uncertain, complex, and ambiguous, has become a popular term for describing today’s business environment. I agree this oft-repeated mantra could almost be considered cliché, but that doesn’t make it any less true. To make the best decisions…
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5 Steps to Shifting Board Oversight from Operations and Risk to Strategy

Contrary to popular belief, a Board of Directors, Trustees, or whatever title fits the corporate culture are not only for publicly traded companies. Simply referred to as the Board by most, it can be defined broadly as “…a group of individuals either elected or appointed to provide organizational leadership and oversight.” Following the Enron scandal…
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How to Move Past “Analysis Paralysis” – 5 Steps for Leaders

For this Independence Day week’s post, I would like to share the following article written for the most recent quarterly issue of Carrier Management, a journal exploring issues affecting executives of property & casualty insurance companies. (However, like previous guest articles in Carrier Management and elsewhere, this article can easily be applied to company leaders…
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Meet Carol

​As an enterprise risk management consultant, my goal – and a real passion! – is ensuring companies have the tools they need to identify and properly manage threats and opportunities to business objectives ... Read More

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