decision-making

3 Steps to Handling Risks that Exceed your Company’s Appetite

As I and others repeat often, it is impossible to manage every risk. Doing so is counterproductive and leads to even more problems than it solves, including preventing your organization from achieving its goals and objectives. Here is the truth: life is about choices and resources (time, financial, etc.) are scarce. Risks are no different.…
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signpost analysis

Signpost Analysis – An Easy Way to Anticipate Long-Term Risks

With information and other demands for our attention bombarding us each day, it can be hard to think about the long-term. As a growing number of examples show, ignoring long-term risks to strategic objectives can be devastating, especially considering the world of Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) we find ourselves in. While discussing the…
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ERM for Small and Midsize Business: It’s Just NOT the Same

We’ve all heard it from politicians and the press, but it’s true – small and midsize business (SMB) constitutes the lion’s share of the economy. They account for 64% of new jobs created in the U.S. and over 90% of the “business population” according to this report. Gartner defines small businesses as those firms with…
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ERM standards

Making Sense of ERM Standards in a Volatile and Dynamic Environment

When we are new to something, our natural tendency is to seek out well-established, reputable sources for guidance. As a yummy example, once upon a time, I decided I wanted to make my own homemade chocolate chip cookies. My first step was to refer to the recipe on the back of the bag of Nestle-brand…
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Performance-Focused Risk Management: Tying It All Together

Today’s article is a reprint of the last of four guest editorials originally published in The Demotech Difference, a journal targeting small- to midsize property and casualty insurance companies. The first three articles in the series delved into the foundations of building a performance-focused risk management process, specifically the importance of culture, identifying the company’s…
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29 Biases and Traps that Prevent Good Decision-Making

It seems like bias is everywhere in our world… Some bias is healthy and normal. We may have a bias for or against a certain sports team or those of us who are parents will naturally be biased toward our children. But when it comes to decision-making in our organizations, bias can lead to putting…
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technology risk

Is Technology Risk Bigger Than “Cyber” Risk?

It’s not an earth-shattering thing to say that news of hacks, data breaches, and other technology hiccups has grown exponentially in recent years. Between January and September 2019, 7.9 billion records were exposed, marking a 33% increase from the same period in 2018. A few of last year’s data breaches include: An error in pharmacy…
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Will Inflation be a Gray-Rhino in 2021?

Soon after COVID-19 began affecting the U.S. last March, I spotted a brief article on LinkedIn from Hans Læssøe explaining how the pandemic was not a “black swan” event as some were saying but rather a “gray-rhino.” As you may know, a “black swan” is an unforeseen, improbable event, be it positive or negative, which…
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Building the Better Insurance Consumer for 2021

With the upcoming Christmas holiday, we’re hastily working to wrap up (literally!!) a few loose ends, so this week’s post is a little different… I recently had the pleasure of appearing on the Florida Insurance Roundup podcast to discuss the qualities both consumers and industry professionals must have in order to get the most out…
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visual aids

Harnessing the Power of Visual Aids to Prompt Robust Risk Conversations

There’s a good chance – 65% in fact – that you are a visual learner. I personally put myself in this category. Rather than reading text or listening to instructions, I always perform better and remember more through visual aids, especially on a subject I’m not familiar with. Numerous research studies back up my personal…
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